1. Eligibility for Return

Products may be eligible for return under the following conditions:

·       Damaged or Defective Product: If the product is damaged, defective, or not functioning as described.

·       Wrong Product Delivered: If you receive a different product from what you ordered.

·       In-Transit Damage: If the product is damaged during delivery.

·       Return Window: Returns are accepted within 7 days from the date of delivery.

Note: Products must be unused, in their original packaging, with all tags, accessories, and manuals included.

2. Non-Returnable Products

The following items are not eligible for returns:

·       Items without original packaging or missing accessories.

·       Products with visible signs of use, tampering, or physical damage.

·       Software or digital products that have been downloaded or activated.

·       Items marked as “Final Sale” or “No Returns.”

3. Replacement Policy

If your product is defective or damaged upon delivery, you may request a replacement instead of a refund. Replacement requests will be processed under the following conditions:

·       The replacement request must be initiated within 7 days of receiving the product.

·       We will arrange a pickup for the defective item before sending out the replacement.

·       If the product is out of stock, you will have the option for a full refund or to select an alternative product of equivalent value.

4. Refunds

Once your returned item is received and inspected, the refund will be processed within 5-7 business days.

·       Payment Method Refund: Refunds will be issued to the original payment method (e.g., credit card, mobile wallet).

·       Processing Delays: In case of delays, you will be notified via email or phone.

5. How to Initiate a Return or Replacement

To request a return or replacement, follow these steps:

·       Log in to your account on https://econmart24.com.

·       Go to Order History and select the item you want to return or replace.

·       Choose the reason for return and upload any supporting images (if applicable).

·       Our customer service team will contact you to arrange a pickup and further instructions.

6. Shipping Costs for Returns

·       Free Returns: EconMart24 covers the shipping costs for defective, damaged, or incorrect items.

·       Customer-Paid Returns: For returns based on customer preference (e.g., change of mind), the customer will bear the return shipping costs.

7. Exceptions and Disclaimers

·       Delayed Returns: If the return request is initiated beyond the return window, we may deny the request.

·       Inspection: All returns are subject to inspection. If the product does not meet the return criteria, it will be sent back to the customer.

·       Right to Refuse: We reserve the right to refuse returns or replacements if the product is found to be intentionally damaged or misused.

8. Contact Us

For further inquiries, please contact us:

Email: info@econmart24.com